Sam's Club

Two days ago, I placed a grocery order online from a major company(“K”). Thought I could save dollars by shopping using digital coupons and added some regular items. Ohhh! So, items were (since) out of stock - unbeknownst to me. So the 5 required items of each(required), ended up costing me over double the price. Why? Items were substituted which cost over double the price - when other options were surely available. Discovery: The substitutes in your cart is determined by the in store shopper. I reflected on the employees I had observed(while shopping in the store). You could get “mowed” down as they pick your items. Probably due to strict time constraints. The other thing is that they were usually younger people who had the energy to “fly” through the aisles; yet, not have enough knowledge about comparison shopping where economics are concerned. Or are they encouraged by management to just “pick something?” So, my order ended up almost $30 overpriced. Now, after the time consuming process from choosing items on line and processing my end, I must go back online and see if they will take back the items and refund my $$$. No pun intended: It leaves a bad taste in my mouth and I’m disgusted. I WISH I had followed my first instincts and ordered from you. Not that mistakes can’t be made. They can. But dang! This was too many and too much! Thank you for running a professional business! It saves me both time and money.❤️

We switched to Costco about 10 years ago and have not regretted it until recently. We decided to get a basic membership to Sam’s club again just to see if it will fill the void missing at our Costco. We didn’t even get through half the store when we made our decision. Costco has stopped selling (not even offering an alternative) to so many items that we found at Sam’s. We found the exact garlic bread brand and more options with ice cream. We also found it had a good wine selection and baking items. We went in with a plan to only pick up 5 items and walked away with a cart full. I’m sure that’s not a surprise to most. We are looking forward to using this app for the scan and shop feature because that is amazing! After not allowing Apple Pay, etc at the stores this one shocks me. I had been thinking that Costco was advancing more quickly with technology, but that has not been the case at all. I also really appreciated the final check at the exit. It seems so much more secure for the store to just scan the receipt and then a few of the small items. I’m very optimistic about switching so far.

I am a visually impaired person who relies on voiceover to navigate my screen on the iPhone. While I really love Sams club, I do not like this app at all. It is very frustrating due to all of the scrolling advertisements, carousel promotions and so forth on the app as well as the website. This makes it very difficult for voiceover users when the screen is constantly changing. Thus, one is thrown back to the top of the screen in the middle of their browser. Also, it appears to be rather resource intensive as every time I attempt to use this app and then browsing the various categories unsuccessfully, the phone becomes rather warm which indicates to me that this app is quite heavy on the resources. I suspect this is due to the constant scrolling screen Which is automatically refreshing. The only way to really be able to use this app for us is to know what item it is we want by searching for it. However, it would be nice to be able to browse the categories successfully. Hoping that the developers will do something about this as there are a lot of visually impaired people who shop and rely on the apps such as these to get their groceries and merchandise delivered to their homes. This is an excusable considering there is plenty of resources out there for app developers on making their products accessible and making their app all inclusive to everyone. Again, the accessibility issue is with the app as well as the website.

I’ve used Scan & Go since it became an option at my club. Bypassing the lines has been a great bonus. The inclusion of scanning to pay at the pump was another awesome update for those of us living in states with winter (-20° weather isn’t enjoyable to stand outside and fight with the old fashioned pay at the pump game). Everything was mostly smooth except trying to buy items off the mobile site. It’s a guessing game if the item will load properly, lock up, or suddenly send. The latest update exasperated these issues, bleeding over into the Scan & Go function when I first arrive at the club. It tries to load an initial screen that has all my I formation visible that seizes the app, forcing a restart. Then I usually can find that screen cleared and the original screen that has divided sections for mobile site, scan & go, member info, and settings ready to use. The problem is this “pop up” window caused the mobile site to lock up. I’m trying to mobile order a pick up or delivery and the app locks up no matter how many times I try to restart and use it again. This is a nightmare for items that only appear infrequently at my club that I could actually use are now at the mercy of random chance. This is frustrating.

I was loving the Sam’s app after I joined yesterday and was excited to pick up my first curbside order. When I got home, though, I was missing 7 out of 23 items. There’s no way to notify the store of missing items through the app like there is on the Target app. I had to call the store, and it took around 10 min to get through (just kept ringing after I pressed 0 to speak to a store member). Then I had to be put on hold to get to the right person. Around 20 min total. Then she had to check the curbside area to see if my items were still there, and now I have to go back to the store to retrieve them. Sam’s also needs a direct line to curbside personnel instead of routing it through the operator. The Target app lets you notify which items are missing and offers free shipping for missing items, or an option to cancel or pickup. As well as an option for damaged or spoiled goods, with an option to send a picture, and automatically refunds you. No return trip needed. The lady I spoke to said she always tells the curbside customers which items she’s loading as she places them in their cars, so that they have a chance to realize if something is missing. Would be great standard practice.

Going to be a two part review first the fact when doing a pickup order, you can’t order everything in the store. So you still have to go inside to get your groceries. It doesn’t make sense. Secondly, and this is concerning your pharmacy, which I’m not sure the app has anything to do with it, but I can’t seem to find any place to complain about this in another spot. I had a prescription shipped to the house because I was diagnosed with Covid. The box came in, and it look like it was smashed with a sledgehammer. The inside prescriptions the pills were fine, but the bottle was flattened. My Libra lifestyle 2 box was completely flat and damaged. I wanted to make sure everything was fine and that the product was gonna be able to be used and nothing was damaged with the product. I bring it in for the pharmacy to look at it. She tells me yeah it looks fine. She said the next time. Don’t have it shipped and just pick it up and you won’t have that problem. If that is a benefit or perk of being a Sam’s club plus member I don’t understand her comment. Not to mention I was diagnosed with Covid. So do you rather have me come in infected with Covid to pick it up? Your pharmacist was rude. Making me question whether or not I should continue getting my prescriptions at Sam’s pharmacy. If I decide not to, I will be posting this on all social media that I can to show the unprofessional behavior of their pharmacist at the Baton Rouge, LA Sam’s Club.

Love the convenience of shopping from home, in addition to the free shipping for Plus members and the safety factor during this pandemic. Being able to order many of the items we use online means I can get get in and out of the store much quicker when shopping for fresh foods, thereby reducing my risk of being exposed to the virus, though I sincerely miss being able to take my time browsing up and down every aisle in the store. My only complaint with shopping at Sam’s online — and it’s a serious enough matter to have caused me to deduct 3 stars from my rating, is the careless packaging of my orders for shipping. Multiple times when ordering canned goods, the products were shipped in a box that was much too large, with only a small sheet of loosely crumpled paper to “fill” the expansive void, such that the cartons of canned goods get thrown and bounced around inside the box during shipping (likely beginning with these careless workers at Sam’s who probably throw the boxes once they’re packed for shipping, considering the fact that they’ve already shown how little they care about protecting the products inside) resulting in a torn carton with some of the cans spilled out on one occasion, and badly dented cans on several occasions. This is unacceptable and indicative of possibly poor training and little to no supervision, but most likely due an insufficient number of employees to handle the workload.

It was suggested to me that I download the Scan n Go app and bypass the long lines at “the” register or the slow moving, when working, self check lines. So I did. I couldn’t wait to try it! It was heavenly, the first time. The second time was a waste of time. Every time I’d scan an item the app would blink and end up back at home screen. It soon became too much like work so I got in one of the few working self check lanes and back to the way we were. Now I would expect this from a little fledgling operation just trying out some new technology, but this is a multi billion dollar company. All I can conclude is that Sams Club at the highest level just doesn’t give a d*#m. You can’t tell me they do. Spend a few dollars and pay somebody to make sure that the world’s largest retailer has working self check systems. Pay them to tighten up the screw that holds the credit card scanner so I don’t have to hold it in place while inserting my card. I thought self check was going to replace employees. I now see that they too are at work and not working. I believe if Sam Walton we’re alive and he walked into Sams Club on Covington Pike in Memphis and saw 9 self check systems and 3 with “Out of Order” signs on them... I believe he’d raise hell and put a prop under it! Sams, Operating like an under capitalized mom and pop. Sad.... Gonna uninstall app....

I lost my card and went into the store to get it replaced. I was told about the app and wanted thought it would be better than the card. After successfully purchasing that day I thought it was great. Things changed when I needed to buy gas. The app did not work. I did not have a card so I went to the inside desk again and the pleasant agent connected me with the corporate customer service people and after 15 minutes I thought it was finished. I purchased something as I left the store and thought I was ready. Returning to the pumps again I could not get gas yet I had spent over an hour so far. I decided to go back home and get gas the next day using my wife’s card. Gas is not optional! I used over an hour trying to buy gas and gave up frustrated. I returned the next day and purchased gas using the card. I then went into the store for our weekly purchases and took the time to scan and go, knowing that the day before it worked perfectly. This time I got to the checkout part and my card would not work. The attendant called a supervisor and I was told it was something with my credit card. I thought this was interesting since it was the same card I used successfully the day before. Nice concept on the scan and go but it must have been released before testing. So here I am, off to buy gas… using the old card system.

I have recently started using click n pull and noticed couple of issues. 1. Whenever I reach club and open app, it shows my order and ask me to enter my parking spot. Once I enter my slot, it gives me error saying “Something went wrong, please try again”, but in reality it worked internally and notified the associate. This is very confusing and it’s happening repeatedly for me. 2. We have family membership and it would be great to be able to see other person in click n pull and add rather than typing names etc. 3. In family membership, there should be option to share “click n pull” orders with other members of family (at least who are registered and have sams card) so that either person can use the pickup. Currently my husband is not able to view any order that I make for click n pull. 4. This app has some serious issue with internal memory or CPU utilization. Once I was using scan n go feature when it suddenly cause my phone to turn off and my phone stopped working. It wasn’t charging or turning on. Apple support told me that your last app caused gpu to crash and impacted working image and it had to be hard reset.

I love ordering on line and usually order from app. Yesterday I thought I would go into the store to do my shopping and did. I was done after a few hours finding everything I wanted and went to checkout. Waiting to checkout I discovered I left my card at home. So I asked if I could use a different card, saying I was a plus member. She said that was ok since I was a plus member. As I got closer to the checker, I asked again. She said I must have my membership card, and to go over to returns and get them to give me proof of membership, so I left my things there waiting to be checked out. When I got back, all the things I was purchasing were gone. I asked the checker where was by basket, she said they took it over there, pointing behind her. Apparently someone put a full basket of thing back on the shelfs. Besides the checkers rudeness, when I had to wait until 4/5 people returned things in the other line. I believe the checker could have gotten someone to help me put everything back in the basket or at lease tell me that I should take everything back with me so I could purchase it later

So I ordered supplies from sams club in Dallas and go to select a pick up time. Seeing as it was 4:00 pm and they stop doing same day pick up after 3 (per app) I select a time when I can pick up my purchase after work the next day . I submit a pick up time for the latest time they have the next day because my job was far and I was anticipating traffic. So Now it’s the next day and still have not received an email stating my order was ready. So I get to sams at 6:55 pm and still no order ready email. So I go in so someone could check and after waiting find out that the items I ordered sold out earlier that day ( scheduled pick up day) I asked why my order was not gathered before hand since they were already holding money from my account. The club member proceeds to blame the system. I asked why I was not notified that my items were not in stock ( would have saved me a trip) again brings up the computer system. I asked why it wasn’t pulled earlier to make sure since I already had paid for it (still blames the system). All this to say that this app is pointless for ordering because it’s not accurate , doesn’t inform you of ordering problems and you still might not get your order even if you order days ahead. So I asked the club member to cancel the order( in which they did), but funny enough received two automated cancellation emails.

I loved Sam’s club but everything changed until today May 11th,2021! Customer service is very heartless & offensive when I returned a bag of dog treat which I purchased last week and found DISGUSTING MOLD sticking on several pieces treat week later. I purchased this brand second time, trust their product & Sam’s club. First, no body said sorry or cared about did it hurt my dog’s health! ! Their attitude is we got your money refund, what else you expect? No intention to check those products but just to get rid of trouble & that bag of rotten treat! Second, the guy named Josh who wears green vest ( maybe supervisor) first response is to question & blame me by saying “ I can’t make sure this happened before you open the bag or after “! This is really insulting and offensive!!! I purchased several different brand of treat products less than a week and how am I supposed to get one bag meat treat to grow white mold inside the bag, especially myself even shared several slices w/ my dog together during playing. I felt so guilty to my dog since I didn’t smell out this issue at first beginning and worried that those rotten mold treat may hurt his stomach & digestion system, then someone who is really be sorry for it, trying to shame you & point figure to you! I was too upset to talk to this guy and have to leave immediately. So disappointed & hurtful !

The app lets you order pickup but NOT ALL STORES OFFER PICKUP! First and ONLY time I’ve ordered with in store pickup. I use Walmart Grocery app often and it works great. Same company so it should also be a decent experience, right? The app lets you order and then sends you direction that tell you to pull up next to the “Club Pickup” sign and someone will bring your order out. Yeah... They have a sign but there’s nowhere to park anywhere near it. So we drove around the parking lot and looked around. There was a cart associate so I asked him. He says, “we don’t do that.” His attitude was “duh, why don’t you know this?” So we parked and went inside. We were directed to a kiosk to check in. Because the app tracks your location, it marked the order as picked up and I couldn’t access my order. I couldn’t find an associate. Took about 20 minutes to figure out where our order was and how to get it. The associate that we finally talked to said that it happens all the time because the app feature launched without the stores being ready and able. It would have been faster to go collect what I needed and then check out.

I loved this app when it first came out. Easy to use, Scan and Go was fantastic, online ordering was a snap. Lately it’s become almost useless. The last couple of times I’ve been in a store I’ve had trouble with scan and go not letting me check out. So I’m told to go through checkout and scan all my items again. Grrrrr. Now, at home placing an order to be shipped it freezes up at the checkout page after swiping to pay. I switch devices and try again. Same problem. I finally found a customer service phone number by Googling Sam’s Club (because there wasn’t a phone number on the app that I could find). Lo and behold, I’m pretty sure their customer service is now in a foreign country. After being on hold for 10 minutes I get disconnected. I call back and wait. This time the guy has such an accent I couldn’t understand what he was saying except “sign out and sign back in”. He didn’t seem to understand that my iPad had locked up. I COULDN’T just sign out. I just close the app and reopened it, but that doesn’t fix it. I had to hang up because he was wasting my time. Sorry SAM’s. I’ve been a loyal member for 40 years. This is about the worst experience I’ve had. PLEASE FIX THE APP AND YOUR. CUSTOMER SERVICE.

I’ve been using scan n’ go since it’s inception & love using it in store. It saves time at checkout, & no more loading & unloading items in checkout lines! Also have done online ordering on my Sam’s Club app for curbside pickup since it started & love the convenience of having the shopping & delivery to my vehicle done for me. However, I wish that when I choose to place things in my online order cart for “pickup at store”, it would stop putting several of the “pickup” items in my cart for “shipping to me”. I have to double check my cart before checking out as there’s always items that end up in “shipping list” instead of free pickup at my local store! And NO, I’m not placing them there nor are they items that are clearly marked out of stock in store or online only! I’m looking forward to using scan n go app for fuel also. All in all this is a great way to shop at our local club without needing to actually enter the store. So convenient in store or out. Just need to fix a few glitches in app, but not something a quick review by me when ordering can’t address. I highly recommend!

Updating previous review to include problems with seeing order in app. Twice now I’ve went to pickup my order curb side and opened the app to notify store that I had arrived to pickup my order and the app showed no order - very frustrating since it had shown the order ready for picky a few hours earlier. Makes the app rather useless to me and I have to use phone to call customer service to relay that I am there to pickup my order. I had previously used the app and was able to only make my location known when using the app and was also able to decline notifications, but now when I try to use the app to notify the store I am there for my curbside pickup, I am forced to have location on always and also forced to receive notifications through the app. Otherwise, the app won’t let me proceed in alerting the store I am there for my pickup. Obviously, I will either have to reset these settings each time, since I refuse to have app developers force me into setting settings I don’t want or I will just call the store customer service each time. This also frustrates me to the point of being less likely to ever use the app at all. Who designs these functional flaws and then gets it approved? If it’s unintentional, it’s disappointingly terrible quality control.

The App once you’re in would be fine if you could actually check out and if it would stop kicking me off. I’ve only been a member for about 4 weeks now and within that 4 week period I am now on my 4th time where I cannot checkout online. It keeps saying my payment information is invalid. I can use the exact same card(s) in the store with no issue but online it continues to sporadically say that it’s invalid. I can purchase from any other online company and I can purchase in the store but the app glitches and says the info isn’t valid. I’ve deleted my cookies, I’ve cleared my history, deleted the app and reinstalled, I’ve tried deleting all payment info and putting it in again, I’ve tried using the regular site instead of the app. I’ve shut my phone off after I logged out of my sams account. The first few times after I did some of those trouble shooting attempts above it miraculously worked but the 3rd time I had to wait it out for 2 days. All of a sudden it worked. Today again, payment information not valid. So today I had to call sams who filed a ticket and now I just have to wait and see if they can fix whatever glitch they have. It also kicks me completely off quite often. When it works it’s great, when it doesn’t it REALLY doesn’t ….

I used to be able to add my membership card to my Apple Wallet. With a recent update, this option was removed. Why?? Please add it back. My membership number was changed in Mar 2023 when my first name was corrected. That started a spiral of frustration for me as I could not use my card at the club and had to get a new one but instead of giving me a new card with my new membership number, I was given a black pre-printed 690 card which does not match my membership account number. Then I had issues with my Bonus Cash account. The credit card that I registered with the Bonus Cash program was linked to my old membership number and now I cannot add the same credit card to my Bonus Cash account. Keeps telling me the credit card is already registered. Contacted customer service and was told they needed a “token” in order to delink my credit card from my old revoked membership account. When I asked what a token was, I was told it will be researched and someone will get in touch with me. That was 27 March 2023. I still have not heard from anyone. Calls and chats with customers went to nowhere. No one at customer service can help me. I cannot use the Bonus Cash program.

I’ve enjoyed using the scan and go service the few times I’ve gone inside the store now that we’ve opened back up, but I mostly use pick up and that’s been wonderful to have that service. My only complaint is that every time I use the app, it causes my phone to over heat within a couple of minutes, so it takes a full day of looking for a few groceries, then closing the app to let my phone cool, then coming back to the app later to find a couple more items really fast and closing the app again. It’s ridiculous. If I leave the app open for too long, my phone gets so hot it begins to lag and then stalls completely and crashes. I don’t have this issue with any other app, and I use my phone for work a lot. I make sure I’ve closed all background apps before opening the Sam’s Club app, so it’s not an issue of background overload. This is strictly an app issue that needs to be resolved. Otherwise I’ve enjoyed being able to order and utilize car side pickup, so thank you so much for offering this, but please make it easier for your customers to get to you.

The worst customer service I have a seen in my life I am a regular customers are the tire at Sam’s Club, I went this morning shortly to make sure arrive on time and I will be serve the first, I approach to the coroner ask him nicely if somebody can take a look for my tire to see if they need to be replaced or repaired. Customer service agent name is Mike, he asked me are you going to bike tire? Tell him not yet until somebody took a look up them, he told me I have to wait until somebody’s coming in and enter the information in the computer because we don’t have anybody, suddenly a second customers approach, and ask him how can I help you, he said I need the battery to be checked out he told him he’s going to take a while at least 30 minutes, he ask him another question would you like to purchase a battery., customer said yes .immediately A customer give his credit card . Immediately he was the first I was sitting at seven in the morning wait, for the store to open. Very very very bad customer service, are we not recommend Sams Club tires to anybody

The app is easier to use now and if you remember to check as you go in the store with it it saves the hassle of loading, unloading to check yourself, reloading, unloading to the car and then unloading when you get home. The main problem I have had since the beginning is that it randomly picks a store to have your order picked up at when you order online for pickup. I always buy at the Plano store on Ohio. The app pays no attention to that. Once it had my pickup in Dallas. This time I thought it was the Plano store on Ohio but no…it just said Plano and nothing else on the page you can see right off but I didn’t realize after shopping the Ohio store for other items and then trying to pick up my order that it sent the order to Coit. Very frustrating! And you can transfer an order. You have to cancel and pick out the items yourself and pay again while you wait for your refund for days on the order or you can make a trip to yet another store. But I have to say that many things have improved on it. I wouldn’t have given it one star some years ago.

I have to agree with the scan and go app! I have used it many times and loved it!!! But the last time I was in the store and use the scan and go app, it was horrible!!!!! I was doing the same thing I always do and when I payed and was goof out the girl who checked my receipt found a hand full of items that hadn’t got on the receipt. I have never had that problem before, but the people who went through my cart to check what didn’t ring up made me feel like I was a thief. They went through my cart and and transferred all of my stuff to a different cart. The things that had gotten on the receipt the first time was set aside and they watched me to make sure it paided for on a separate receipt. I had no problem making sure that it all was paid, but I was still treated like a criminal. Then being as I’m disabled I asked if someone would help me unloaded the cart for me They said yes, but no one came to help. She just stood in the front of the store watching me. So I m not sure if I m going to come back anymore. I afraid that they would watch me to make sure I didn’t do it again. I have never stolen anything in my life and don’t think that I would start now. SO I AM NOT SURE WHAT TO DO. MAYBE JUST GO SOMEWHERE ELSE TO DO MY SHOPPING. Sincerely Denette Eagle Plus member for over 10 years

Sam’s Club has been amazing. The app makes it very easy to stay indoors and have very limited contact when you actually need to go into the warehouse. What are you are you are using the to ship items, pick up in store (they’ll even bring it to your car and load it up if you call them once you’re there), or using the app to walk through the store and both scan and pay through the app, this app really reduces stress. I wish Costco would stop staying stagnant and get it together for the new reality of social distance, limiting contact overall, and staying home when possible. Costco does not offer grocery pickup nor does the app allow scanning as you shop or paying when you’re done. Costco used to be my favorite because it was the first of the major warehouse stores to stock lots of organic foods. But the tides are shifting. Sam’s club has lots of organic and Non-gmo, and they definitely win when it comes to this handy dandy app to help many of us get through Covid.

Okay- this app had some serious issues in the beginning, but we usually experience very few, if any technical issues with it anymore. While there are occasional inventory discrepancies, that’s everywhere you go and worse with covid. They now include all the flyer sales and everything, is generally spot on. (Instant savings are applied to shipped items too and everything seems correct. Frankly if you only use the Scan-and-Go feature, it’s worth the download. Scan your items and pay from app. Nothing has to be moved around so the cashier can ring it up. You’re just done. You show the barcode (receipt) on your phone to the checkout guard, who may verify any random number of items and off you go. (2-5 items usually unless the store is having issues. In Dover recently I bought 3 cases Pepsi and three small ticket grocery items like chips and the door guard “verified” 3 items. I thought that was overkill but whatever- near home we only get that treatment when we have a cart full of expensive items like meat.)

I tried to place an order at 1:00 pm today. Right on the page where it tells you to select a date & pickup time it states, “All orders places before 3pm will be ready for pickup the same day.” But every time I tried to select the time and date that was shown as the ONLY option in dark blue, it kept telling that time wasn’t available. I tried it several times. Finally went out, closed the app and then went back in to my cart. When I get to the select date and time for pickup the only valid time listed was tomorrow! It was approximately 1:30pm now. Still before 3pm and I’m in the eastern time zone. I even called the store and they said yes the order would only be able to be filled tomorrow. Again the app clearly states order by 3pm & pickup the same day. The lady on the phone told me they could transfer me to someone but they were going to tell me the same thing. REALLY??! Please update the app to state if you don’t order by 1pm you’re outta luck trying to pickup your order the same day. 😡

I started using the app a few months ago and liked it for a while. Then suddenly it wouldn’t let me log on; saying my user name and password didn’t match, which they did. I stopped using the app for a while, kept trying to log on from time to time, just to see if the issue would resolve itself, it didn’t. Finally I thought I would try changing my password, my account number wasn’t being use and I couldn’t do it. Next I tried calling the customer service number on the back of the card and was assaulted by an endless string of offers that I could get passed. Then I went back to the app and found another number. Finally I was able to get on a chat and got re-registered. At that point I thought I was good to go. So I went to the store, got on the app and scanned my purchases. When I tried to check out, my credit card information was missing and it took me a half an hour to figure out that to re-enter it. I have lost all my purchase history and don’t have any receipts because they were on the phone. I’m about ready to give up on the app.

This app will sometimes not let me place an order for no apparent reason. Yesterday when I pushed checkout it gave me an odd incoherent error message. Tried again today and it at least let me order. Not the first time it has had this type of glitch for me, I can only successfully place an order around half of the time and yes it automatically updates to the latest version and is up to date when that happens, I check. My other issue is that we pay extra for the Plus Membership so that we can get free shipping online since we live 30 minutes from the nearest club and sometimes they are out of things we need but they have them online. It seems fewer and fewer items are available for free plus shipping every time I use it, if I’m able to use it because it is actually working that day. This feels a little deceptive to me and in many cases I end up buying fewer items than I had on my list because of this. I end up buying them from a competitor that will give me free shipping on the same item. I guess they just don’t mind losing a lot of my business.

I’ve used the scan and go feature EVERY week. Sometimes TWICE each week. Yesterday i allowed the app to update. Today the app doesn’t work on either of my phones OR my iPad. Oh I can scan. But I don’t see a list of what I’ve scanned. And that little thing called “check out”. Where the hell is it? Sams need to fix this app. They’ve reduced the number of associates in the store to check your order out. The self service lines reach to the center of the store. The Scan and Go app is the ONLY reason i shop at Sams. I need convenience. Not frustration. And don’t tell me to call their help line. Two updates ago the app stopped working. I called and got nothing. No answers. Just handed off to someone who was going to research the problem. 4 weeks later i received an email saying they had looked into my problem and i should go to the store for assistance. 3 months later an update fixed my problem. When the scan and go app works it’s great. But it isn’t working now.

Since joining Sam's club. We find that at least half our shopping needs are met through Sam's club. The ease and convenience of online shopping and help when picking up our order makes it a pleasant experience. The friendliness of the staff inside the store and during pickup is stellar. There are times when Sam’s club may be out of an item, and we do miss it dearly. Then again I like to find the positive in everything. So when we don’t get what we want, that gives us a chance to venture and try something new. Getting back to pickup. I personally appreciate the staff when my order is ready. They always are respectful and pleasant and load our items with care. So to the management and staff of Sam’s club, my wife and I say, thank you! We seriously appreciate the effort you’ve placed into customer care. And when we come to Sam's club to shop or pick up our order, it’s always an uplifting experience. Thanks, George & Evelyn Shaffer.

Was in the store yesterday trying to check out with my app & kept receiving error message. The store was crowded And the lines were extremely LONG, down the isles. I told my sister, who had items also & was receiving an error message on her app too that if we couldn’t check out on our phones we would leave everything in the cart right where it was. After 10 minutes of receiving the same error message & letting a few people cut in line in front of us, we decided to continue on through self checkout. We then discovered other people in line looking at their phones & decided to ask the couple in front of us if they were having trouble with their app & they were(which explained why the lines were so long) Being that I haven’t gone through a checkout line at Sams since the app debuted, it was very challenging having to find my membership card, scan items & find $$ to pay for my items. Praying the app doesn’t malfunction ever again!!

Today was the first time I actually used a shopping app. I downloaded the app about a month and a half ago but wasn’t really sure on how to use it. So today while at SAMs I decided this is the day where I’ll do my shopping with this app. I scanned all my items and because I was nervous I didn’t see the check out button. So I asked one of the employees for help. I felt real dumb when she showed me how simple it was. Two thumbs up for the Sams employee for her help. Since I had already scanned everything I was out the door almost immediately. It’s a great app but very sensitive it scans quickly and picks up any items with in your shopping cart. You can also see if you scanned any items twice and can remove them before check out. You can see the number of items scanned for easy tracking. It’s a great app especially if your in a rush. If the store wasn’t full of people I would still use the registers with a person. We all need job security.

I use this app at least once a week. Without fail every time I use it the app says items are out of stock. When I go in to pick up the order everything that was “out of stock” is in stock and abundantly so. The convenience of the curb side pick up is negated because I still have to go into the store and grab 3-4 items that I couldn’t order when they were actually available but just not updated in the system/app. Every week for the last 2 months I try to order the 500 count plastic forks and every week it says they are out of stock, I know for a fact they are not. It’s been the same with the 5 gallon bucket of hamburger sliced pickles for the last 3 weeks. Also, don’t even try to get someone in store to help with these issues because apparently they have no idea why this happens. Which is fine, but at least a manager could start that process but they have the same response as the people working the pick up area...😳

For the second time since the feature has rolled out, the Sam’s club app has triggered an immediate freeze on a business debit card which contains plenty of money issued by Bank of America. While Sam’s clubs corporate headquarters has repeatedly resisted Apple Pay, I have found the Sam’s app to otherwise be excellent. According to Bank of America, a one dollar authorization followed by a $100 pre-authorization when I put the card in the physical machine after your app failed to authorize my valid card, caused immediate shutdown of my account which required a call directly to the bank. As an app developer myself, I am not unsympathetic to the difficulties of such an interface, but I am certain any app developer who wishes to bypass the established and exceptionally secure methods provided via Apple Pay should at very least figure out how to do so without requiring either precise location information or a connection to Sams Club’s WiFi network. You’ve always been known as the elite within the vast Walmart empire. Kindly reply to this review when the issue has been addressed and I will immediately correct the review.

With all of the problems surrounding the iPhone 15 Pro and promax overheating, I can only imagine how bad it's going to be when running this app. We use it for scan and go, so we leave it running so that we can scan things when we're in the store, but even when we aren't there, this app makes my phone so hot that it actually has to shut down. It's not just this phone, but two previous phones as well. My iPhone X and 12 Pro did it, and I had to replace the 12 Pro and it still does it. It's unfortunate, because when I'm in the middle of doing shopping for delivery, if I don't sit in a freezing room, this app overheats the phone every single time. I've started over with a fresh install of iOS, and I've used my back up, and it's still a problem. please take a look at this app and fix it, because until Apple fixes they already reported problems with iPhone 15 Pro and promax overheating, this is going to be catastrophic! I should be getting mine this week, and I don't wanna have to not shop at Sam’s Club because of the overheating issue with this app and my new phone as well.

I love the ability to order ahead from the app, and I really love the scan and go feature. My only two issues are: 1) In the manage your credit card section, I can’t toggle back and forth between multiple cards. When I log in, it shows all my cards, but once I tap on one, I can’t return to that screen again unless I log out and back in. There should be an easier way to switch between cards. 2) When scheduling a pickup I don’t like that it doesn’t allow for more than one phone number. What I mean is that if I schedule a pick up and use my phone number, then the next time, when the other person on my membership schedules a pickup and uses their number, I get an automated text saying “sorry to see you go, you won’t receive messages at this number any more”. Since there are 2 people on the membership, and most people have their own individual phones, the system should allow for at least 2 numbers. These aren’t major issues and the app has served me well, so all in all, I think it’s worth it.

The update has greatly improved the app. Fixed the Instant Savings issue described below. Also improvement in search engine as my iPhone example discussed below, now provides much more relevant results. The default to All Items when searching is still annoying though. Prior review.... It’s okay, but too slow to get any real shopping done. For example, most images of Instant Savings sale items do not show on screen...just a gray diamond box and the savings amount. And with no item description, you have to click on the > arrow to see what it is. The search engine is clunky. For example, I wanted an iPhone case, but despite specifying that, it returns results for Galaxy cases before many of the iPhone items. Also, the Online Only vs “All Items” filter always defaults back to All Items each time I search for another product. It should stay in the shopping mode that I choose.

Was logged out to start. That never happened before. After login and successfully scanning first item could not get to scan more without jumping to other screens. Oh. It took 5 minutes to get to scan that first item. Checkout didn’t go any better. Had to enter card that had not expired or other info changed twice. Then I get asked if I want receipt emailed which it always did before. I wanted it but really did not want to enter email address again since it couldn’t recall that I logged in with one that I use for Sams Club. So no receipt and no way to get the app to send one with going back inside store possible. Besides the stupid app wanted me to login again between the store and my car. This is the third time. Wish we could go back to when this app was new, covid was new and Trump was in office when the app worked flawlessly enough for me. I have said next time I leave the goods in the cart in the store and shop elsewhere 2 times now. The fourth will happen if the cr App does the same. 1/10 star was not possible so I am being 10 times nicer than this app has been the last 4 months.

Worked wonderfully when I initially started using it however, when it came to removing an expired credit card, no go. When it came to adding a new credit card, no go. When I attempted to edit the card, no go. I also attempted to make the changes through the website on a computer and was able to make them, however, when it came to using the app those edits were nonexistent so I had one lone expired credit card on my app and could no longer use it. With this new update, Sept. 2019, it appears that I can now see the cards I added via the computer, but only when I select OTHER payment method, and BTW, the expired cards that were deleted are still listed with no way within the app to delete them. There is a BUTTON that says “delete card” with the ONE card that was my default, but after deleting the card remains as default and appears with all of the other cards that have been added and REMOVED over time. Seems old/expired/lost cards just cant be removed😟.

Everytime i purchase vienna sausage, it’s the yellow variety that i end up ordering cause the blue one is always out of stock on line. The yellow variety is also more expensive than the blue one. When the goods get delivered, i always get the blue variety (with leaser price) but no price adjustment is being made even when i email customer service. Thought the 1st purchase was an isolated case but same thing happened when i made a 2nd purchase of 4 cases. Worse part is that i only got 2 unopened cases of sausages and the rest of the cans were scattered all over the bigger box used to house the orders. There were dents on most of the cans as the cushion placed inside th package was not enough, i wasn’t surprised cause the box was all banged up when it was delivered. Also, few cans were missing. 1 case has 18 cans and when i counted the scattered cans of sausage there were only 32 (should be 36 for 2 cases).

It makes shopping easy and less time consuming. Before I go shopping I can check prices, availability and options to things I am looking for. I can make lists, shop online, order online and pickup in stores or ship something to my home. I typically use it to be more smart about my grocery shopping though. My shopping list is organized by store, so with this app, I can see what Sam’s has, how much they price the items, as well as information on the products like quantity and size. That way, I’m able to compare prices. It’s come to the point that when I’m about to buy a pack of anything at a different store, I open this app to see if Sam’s has it and for how much. Then I compare which would be a better deal. Since I’m in Hawaii, not all Sam’s products are available in store, but with this app, I can still see what I can’t in store. And with my certain membership, the shipping is free!

I am taking the time to write this review, something that I normally don’t do, to express my disappointment and extreme frustration that I experience nearly every single time I use the Sam’s Club app as well as the Sam’s Club website. The app constantly slows down, allows me to put items that are out of stock in my cart without me knowing that they are out of stock, that is until I get to check out. When I get to check out, the screen keeps saying that there’s an error and flagging me because I have to take the time to remove the items that are not in stock. Seems like no big deal, however when you have to do each item individually and there’s half a dozen or so of them it does take some time especially because the app as well as the website, runs extremely slow. I’ve had several situations as well with the things that I’ve been shopping for that I’ve placed in my cart completely disappear the page refreshes, but it doesn’t happen every time only when the app wants to. It’s completely bogus. I’ve wasted countless hours redoing my entire cart, probably more often then not when I use the app. Needs major fixing.

I sometimes get products that I order they arrive in bigger box with lids off and places tore in side of products and when I order oxyclean it always has alot of the powder outside of box and is not open but mashed or ripped I have reported still receive products mashed ripped, open ,,, I love the prices and shipping,,, But I almost did not renew ,,, because there is no toilet paper or paper towels maker mark that is available to ship and there is never in store or online either Lysol spray at all or toilet paper or paper towels ,, I am trying to be understanding about products available because of covid,, but it will be a factor in deciding to renew member ship,, I drive 2 1/2 hours to get the Sam’s closest store and I have went earlier when the store open different times still no Lysol and limits so thanks for products and prices but I do pay a membership fee And this stupid nickname is a bit much use my name if need be it keep saying everything I want to put is used lol

I’ve used the app for some time and there have always been varying issues. When Instant Savings come out I always attempt to check them out through the app. There are ALWAYS simple mistakes as if no one actually checks what is input. Some items will say “no image available” which normally wouldn’t be a big deal but there is no item description either. So you have to click on each entry to see if it’s something you may be interested in. There are 19 of those right now. Some of the items will have a completely different item that what is described in the list. Some will have “$20 off ... or ...” so when you click on one you’re interested there is 3 different colors of the item you don’t want and no description of what you do want. It’s as if whoever updates the Instant Savings page only has a certain amount of time to get it done and no changes are allowed even if there are mistakes reported. And I have reported many mistakes many times. Every time I have reported an error the case is marked as resolved and most I haven’t gotten a single response. If you want an app for convenience and saving time, this one isn’t it.

I place an order for which I mistakenly press my daughter’s address instead of mine even though is only a block away I thought about calling to change the address, since I’m in a wheelchair and sometimes even small tasks like retrieving my order from another address could be a challenge. Anyway I was invited to comunicate in chat to see the changes I was hoping to make, the change of address was not possible so the alternative was to cancel the order and re-order. I figured easy to do right? Then I got news that the funds could take up to 30 days to be returned to my account, depending on my bank, and I say what bank? I used my Sam’s Cash and my Sam’s Credit Card. I view of that I asked if it was possible to simply send my order to the address originally appointed, and no that was not possible. So I will publish a message in my social networks to warn peopke about making mistakes when buying at Sam’s with the “convinience” of home delivery so that my friends won’t make the mistake I made

I have used this app for sometime to buy groceries for my grandparents out of town. It was very convenient as whichever family member that would be in the area could pick up what was bought and paid for for my grandparents. I’ve also used this when I was recovering from surgery or severely injured for myself. I would just shop in app pay in app and enter the name and phone number of the person that was picking up for myself or my grandparents. They would show their ID, order number, and it was as simple as this. I’m now recovering from a large abdominal surgery and cannot lift anything over 8-10 lbs, nor can I spend a lot of time walking the large store. So, I did my regular ordering and entered the name as usual, BUT apparently it is impossible for someone else to pick up for anyone that isn’t signed on their phone the account that made the purchase. They now want to have your location and you have to ‘check in’ to pick up your purchase. This isn’t convenient in anyway! I’m very unhappy. It’s very embarrassing that I work out a time for someone else to pick up my things and the store refuses to give it to them. Even when they have the receipt in hand.

I started using the application yesterday and it has been very essy in some areas but extremely difficult in others such as: 1- I registered myself and now I wa t to add my husband and I can not find how. 2- the system did not accept my address 3- I entered my credit card to pay but it did use the info to pay my order... i do not understand why 4- There are 5 items that were “saved for later” There is no place that states what will happen. Will the system alert me when the items are available? It states that shipping is free in all items, which I assume that they are going to be ordered by you and when they are available you will automatically promote to a cart and wait for my approval. Is that how this works. How long should I wait???Those are questions I have. 5- I consider you could have a great application but if there is not a service that can help you navigate on it, it becomes very cumbersome for people like me, although I consider myself a verse person in this type of device. 5- I tried to chat and it put me in waiting list, at least that is what I understood; still almost 5 hours after I have not received any signal that the person is available for me. I will appreciate if an associate could contact me or answer those questions for me. Thanks, Genoveva Yordán

I love the concept of what this app offers. However, numerous times while I am shopping in store and using the barcode scanner to add the item it will 8/10 times force close and empties everything I already scanned in. There is only one location close enough to me I go to and the reception to use the app is hit and miss depending on what areas of the store you’re standing. I’m all for this feature but ever since it was all integrated into one app it has never been the same since. It’s frustrating especially when at times I’m scanning last item and go to checkout and pay, when I slide the bar to process payment it continuously circles and freezes. When I am able to pull it back up and try again it force closes! After all the work of scanning and maneuvering everything to fit in the shopping cart based on how I will load it in my car, I frustratingly proceed to stand in line... my soul reason for using the app goes right out the window. So frustrating

I use this app when getting gas, online shopping, and when in store. It is a really good app but has a major issue/flaw for me. I use the list feature and have a shopping list I create to ensure I don’t forget things. The issue is that the list can only display about 10 items on the screen. Anything past that isn’t displayed and there is no way to see them until you delete a currently displayed item. It makes creating a list unproductive and I am not sure how the programmers think a list should work but it isn’t this way. Maybe the item to make the list display everything is item number 11 of their list and until they complete one of the other 10 items they don’t see it. Besides the list issue…it is really the only trouble I have had with the app. I am giving this a 3 instead of 4 stars because it is a really big issue/flaw/bug that should be there after the amount of time this app has been around.

We live in a very rural area and Sam’s is an hour away, we do a months worth of shopping here. Ordering through the app and doing curbside pickup has been awful. The first time (3 months ago) the app was incredibly slow, cart wouldn’t update and got kicked out 3 times before I could actually place my order. Last month for whatever reason it kept telling me that all the fresh produce I put in my cart wasn’t available for curbside and I’d have to go into the club to purchase it, then they forgot to give me 15 items but that’s not the apps fault. I just got back from picking up my order today and realized that the app took things out of my cart without telling me when I went to check out, locally the stores don’t sell the things that were removed from the cart so running to the store and grabbing it isn’t an option. I’ve honestly never had such a hard time using ordering curbside pickup through an app, we’re honestly thinking about driving the extra 30 min and switching back to CostCo.